Skip to main content
Grampian Campervan Hire

Frequent questions

Got a query about hiring one of our campervans? Our Frequently Asked Questions section can help!

Untitled design 2022 07 16 T152739 627 How do we get to you?

Please take a look at our contact page for details on how to get to us.

DSC06471 What is included in the campervan?

On our campervans page each van has detailed information explaining what's included and any additional extras available to you.

Pet Friendly Vans Can I bring my dog?

Yes! A selection of our campervans are pet friendly for a small additional fee, so there's no need to leave your furry friend at home for this trip.

What is the minimum hire period for your campervans?

The minimum hire period for our campervans is 3 days.

How old do I need to be to hire a campervan?

You will need to be between the ages of 25 and 75 to hire our campervans. And have held a drivers licence for a minimum of 2 years. Above 75 we need to check with a referral.

What documents do I need to make a booking?

A copy of your driver’s licence, both sides and with your current address. Two proofs of address e.g., utility bills, dated within the last 3 months. We also need one photo ID (new style driver’s licence will cover this) with your current address or a passport if you still hold the ‘old style’ paper driver’s licence. And last but not least a penalty check this can be found on the GOV website, view or share your licence.

How much is the Booking Fee?

A £35 booking fee covers our administration time to make the necessary checks that enables us to confirm your booking. This is a non-refundable payment.

How much is the Booking Deposit?

A non-refundable booking deposit is required at time of booking. That is £200 of total hire. The remaining balance of your hire is due six weeks prior to departure date, unless the booking is made within six weeks of your departure date, in which case the full hire cost is payable at the time of booking.

What is the Security Deposit?

The security deposit of £800 which covers the excess on our insurance policy as well as any issues upon return of the van. A credit card authorization payment form has to be completed to charge your credit card for the insurance excess or any additional unpredicted expenses. Please refer to T&Cs for full explanation. From the age of 76 to 79 the deposit is £1000

Is insurance included in the hire price?

Fully comprehensive insurance is provided to the driver(s) named on the agreement holding a UK, ROI or EU driving licence. Insurance for named driver(s) holding a non-UK driving licence, non-ROI or non-EU driving licence will be charged at an additional £2.50 per day. The hire rate includes a standard insurance excess of £700 / £1000 which the hirer is liable to pay in the event of a claim. (for more info see T&C's)

How many people are insured to drive the van?

The price covers one named driver. Additional drivers may be added at an additional charge of £10 per driver per week (maximum of 2 additional drivers). See our Terms and Conditions for more details.

How do I book?

Visit our booking page to see availability and prices for our full fleet of campervans.

What do I need to provide to make a booking?

We need a copy of your driving licence (both sides and with your current address); two proofs of address (eg utility bills, dated within the last 3 months); one proof of photo ID (driving licence card will cover this, or if you still hold a paper copy driving licence, a passport will cover this); passport if booking from abroad; penalty check code (UK only)

What are Pick Up & Drop Off arrangements?

Collection is at 10.00hrs on departure day. Drop off is at 15.00hrs on the return day. Other times can be arranged upon request in advance. We can also offer a campervan drop off / pick up service for a fee, which must be arranged in advance.

How long does handover and return take?

Please allow 1 hour for campervan handover at the depot. This allows us time to complete the documentation and demonstrate your vehicle to you, and answer any queries you have about its use. Please allow the same on your return.

Do you have a car park?

Yes, we can offer safe parking at our site for your own vehicle for the duration of your trip. However, please remember it is still at your risk.

Can you meet us at the train station?

We can arrange pick ups from the railway stations at Huntly or Insch, please arrange pickups in advance of your arrival.

Does the campervan have a toilet?

Our WV T6 vans do not have toilets, all other vans do have built in toilets. Full details for each van is available on our campervans page.

Is bedding included in the hire?

No, most people like to bring their own bedding. The mattresses come with 2 covers, 1 waterproof and 1 sheet. We have sleeping bag sets available to hire. 1 set includes a sleeping bag, liner and small pillow.

What extras are available?

We offer a full range of extras to hire including: Towel set including 2 facecloths, 2 towels and 1 bath towel for £5.00 Bike rack £50 per week Generator £80 per week. If there is something else you need please ask and we will do our best to provide it.

How does the fridge / freezer work?

The fridge and small freezer compartment run off the leisure battery, as do the lights and water pump. The fridge will last for approximately 2 days when stationary. When travelling, the engine charges up the leisure battery – a handy gauge will indicate power remaining. The more times the fridge door is opened, the more energy it uses to maintain a cold temperature!

Is the campervan warm enough at night?

The vans are well insulated and include a fantastic heating system (connected directly to the battery) which works very well. Remind yourself to check the diesel level as it feeds from the main tank. Feel free to use it when required!

What should I do with waste water?

Waste water is also known as grey water and is the water that goes down the van's sink/shower and collects in an onboard waste water tank in the vehicle. Grey water should be emptied at a campsite motorhome/caravan disposal area to go into the sewage system for proper treatment.

How do I manage chemical toilet waste?

Chemical toilet waste is also known as black waste and the emptying points at campsites or service points are called a Chemical Disposal Point (CDP), Elsan disposal point or Black Waste disposal point. Never should chemical toilet waste be emptied at Grey Waste facilities. Never pour toilet waste into streams, rivers, lochs or undergrowth, even if it's only urine.

What sort of mileage will I get?

This answer depends on many factors, including driving style, fuel costs and the type of roads being driven. Typically you should get between 35 - 40 MPG, which is approximately 600 miles per tank.

Are personal belongings covered by the insurance?

No, insurance does not cover or include the hirers' personal belongings.

What if I damage the campervan or am involved in a road accident?

Don't panic, accidents happen! Information is provided in each campervan to assist you in this situation. Contact us to let us know and we will advise further if you need assistance.

What happens if the campervan breaks down?

Our vans are covered with full roadside recovery. In the event of a major breakdown the van will be towed to a suitable garage. In the unlikely event of the van being unrepairable, we will do our best to get you a replacement campervan or refund the hirer for each night that the camper is unavailable. Fees may apply for call outs for human error e.g. filling with wrong fuel, being locked out, lights left on.

What if I need to cancel my booking?

In the event of a cancellation by the hirer the following charges shall be incurred: More than 6 weeks before departure date, the booking deposit of £200 per week; 4-6 weeks before departure date, 50% of the remainder and the booking deposit; 4 weeks to ‘no show’ on departure date, 100% of total hire charge. We will do our very best to arrange something to get a fair result for both parties.

What is it like driving in Scotland?

In Scotland, we drive on the left. In rural areas, many roads are single track with passing places – take it easy and slow down! Allow overtaking - when someone comes up behind you, pull over into the next available space on your left to allow them to overtake. Allow extra time for your journey and take it slowly. Keep an eye out for sheep, cows and deer on rural roads!

Do you hire out through winter?

Yes, we do. However, in the event of RED weather warnings, snow or particularly hazardous driving conditions forecast 3 days either side of collection day, we reserve the right to cancel the hire. You may then commute the hire to another date up to a maximum of 30 days from the original date, and are advised to have travel insurance (including UK cover) in place should you instead wish to claim for hire fees paid.

Can I travel outside the UK in a GCH van?

No, our vans are permitted for hire use in the UK only.

Still have a question?

A quick read of our Terms and Conditions might be able to help, but if not and you would rather speak to us just get in touch, we'll be happy to answer any queries you have!

Happy campers!

Don't take our word for it! Have a look at what our previous customers have to say about Grampian Campervan Hire.

Becky Reid

Google Reviews

We hired a camper for a few nights and the whole process was very easy! The choice of campers is great, there's something to suit every need! Definitely recommend!

5 out of 5 rating

Paul Fox

Facebook

Great and well priced service from mieke & jan, can’t fault the service at all they we’re very welcoming and overly accommodating to our needs for first time campervan goers. We will definitely be back again.

5 out of 5 rating

Clair Elm

Trust Pilot

The whole experience was great, beautiful clean and well equipped van. Mieke was so friendly and helpful, and went through the details of a van and how things work. They really go that extra mile to make your holiday extra special.

5 out of 5 rating

All Reviews →

Trustpilot Reviews
Scotland Loves Local
Campra Logo
ACSTA 23 Winner Linked In

Book your adventure

Ready to hit the road and discover the beauty of Scotland or beyond? Take a look at our range of campervans and choose the best one to suit your travel needs and get those travel dates in the diary!

Book Now View Our Vans