Frequent questions

Please take a look at our contact page for details on how to get to us.

On our campervans page each van has detailed information explaining what's included and any additional extras available to you.

I you are using your phone to make a booking, rotate your device to see the booking calendar properly.

We do it a little different than others.

With Day hire you pick up at 10:00 hrs in the morning and that gives more than enough time to get to places.

On the last day you return the campervan between 12:00 hrs and 16:00 hrs (different times on request)

Yes! A selection of our campervans are pet friendly for a small additional fee, so there's no need to leave your furry friend at home for this trip.

The minimum hire period for our campervans is 3 days.

Yes you do. You need to apply for an ETA if you don't have a british passport. This is £11 per person and is valid for 6 months. To find out more info and to apply go to https://www.gov.uk/guidance/ap...

You will need to be between the ages of 25 and 75 to hire our campervans. And have held a drivers licence for a minimum of 2 years. Above 75 we need to check with a referral.

A copy of your driver’s licence, both sides and with your current address. Two proofs of address e.g., utility bills, dated within the last 3 months. We also need one photo ID (new style driver’s licence will cover this) with your current address or a passport if you still hold the ‘old style’ paper driver’s licence. And last but not least a penalty check this can be found on the GOV website, view or share your licence.

A £35 booking fee covers our administration time to make the necessary checks that enables us to confirm your booking. This is a non-refundable payment.

A non-refundable booking deposit is required at time of booking. That is £200 of total hire. The remaining balance of your hire is due six weeks prior to departure date, unless the booking is made within six weeks of your departure date, in which case the full hire cost is payable at the time of booking.

The security deposit of £1000 which covers the excess on our insurance policy as well as any issues upon return of the van. A credit card authorization payment form has to be completed to charge your credit card for the insurance excess or any additional unpredicted expenses. Please refer to T&Cs for full explanation. From the age of 76 to 79 the deposit is £1500

Fully comprehensive insurance is provided to the driver(s) named on the agreement holding a UK, ROI or EU driving licence. Insurance for named driver(s) holding a non-UK driving licence, non-ROI or non-EU driving licence will be charged at an additional £2.50 per day. The hire rate includes a standard insurance excess of £1000 / £1500 which the hirer is liable to pay in the event of a claim. (for more info see T&C's)

The price covers one named driver. Additional drivers may be added at an additional charge of £10 per driver per week (maximum of 2 additional drivers). See our Terms and Conditions for more details.

Visit our booking page to see availability and prices for our full fleet of campervans.

On the day of the pick up you will get a tour of how your Campervan / Motorhome works. Its not easy to remember it all!

We need a copy of your driving licence (both sides and with your current address); two proofs of address (eg utility bills, dated within the last 3 months); one proof of photo ID (driving licence card will cover this, or if you still hold a paper copy driving licence, a passport will cover this); passport if booking from abroad; penalty check code (UK only)

Collection is at 10.00hrs on departure day. Drop off is at 15.00hrs on the return day. Other times can be arranged upon request in advance. We can also offer a campervan drop off / pick up service from Huntly Train station for a fee, which must be arranged in advance.

Please allow 1 hour for campervan handover at the depot. This allows us time to complete the documentation and demonstrate your vehicle to you, and answer any queries you have about its use. Please allow the same on your return.

Yes, we can offer safe parking at our site for your own vehicle for the duration of your trip. However, please remember it is still at your risk.

We can arrange pick ups from the railway stations at Huntly or Insch, please arrange pickups in advance of your arrival.

Our WV T6 vans do not have toilets, all other vans do have built in toilets. Full details for each van is available on our campervans page.

No, most people like to bring their own bedding. The mattresses come with 2 covers, 1 waterproof and 1 sheet. We have sleeping bag sets available to hire. 1 set includes a sleeping bag, liner and small pillow.

We offer a full range of extras to hire including: Towel set including 2 facecloths, 2 towels and 1 bath towel for £5.00 Bike rack £50 per week Generator £80 per week. If there is something else you need please ask and we will do our best to provide it.

The fridge and small freezer compartment run off the leisure battery, as do the lights and water pump. The fridge will last for approximately 2 days when stationary. When travelling, the engine charges up the leisure battery – a handy gauge will indicate power remaining. The more times the fridge door is opened, the more energy it uses to maintain a cold temperature! The Elddis Motorhome can go on Gas or Electric.

The vans are well insulated and include a fantastic heating system (connected directly to the battery) which works very well. In the winter time it is better to book a pitch with an electric hookup. As its a lot colder the heating , fridge and lights use a lot more power. Remind yourself to check the diesel level as it feeds from the main tank. And when its gas heating the level of your bottle. When a gas bottle is finished this has to be exchanged for a similar size bottle. Always get a bottle in Return.

Waste water is also known as grey water and is the water that goes down the van's sink/shower and collects in an onboard waste water tank in the vehicle. Grey water should be emptied at a campsite motorhome/caravan disposal area to go into the sewage system for proper treatment.

Chemical toilet waste is also known as black waste and the emptying points at campsites or service points are called a Chemical Disposal Point (CDP), Elsan disposal point or Black Waste disposal point. Never should chemical toilet waste be emptied at Grey Waste facilities. Never pour toilet waste into streams, rivers, lochs or undergrowth, even if it's only urine.

This answer depends on many factors, including driving style, fuel costs and the type of roads being driven. Typically you should get between 35 - 40 MPG, which is approximately 600 miles per tank.

No, insurance does not cover or include the hirers' personal belongings.

Don't panic, accidents happen! Information is provided in each campervan to assist you in this situation. Contact us to let us know and we will advise further if you need assistance.

Our vans are covered with full roadside recovery. In the event of a major breakdown the van will be towed to a suitable garage. In the unlikely event of the van being unrepairable, we will do our best to get you a replacement campervan or refund the hirer for each night that the camper is unavailable. Fees may apply for call outs for human error e.g. filling with wrong fuel, being locked out, lights left on.

In the event of a cancellation by the hirer the following charges shall be incurred: More than 6 weeks before departure date, the booking deposit of £200 per week; 4-6 weeks before departure date, 50% of the remainder and the booking deposit; 4 weeks to ‘no show’ on departure date, 100% of total hire charge. We will do our very best to arrange something to get a fair result for both parties.

In Scotland, we drive on the left. In rural areas, many roads are single track with passing places – take it easy and slow down! Allow overtaking - when someone comes up behind you, pull over into the next available space on your left to allow them to overtake. Allow extra time for your journey and take it slowly. Keep an eye out for sheep, cows and deer on rural roads!

Yes, we do. However, in the event of RED weather warnings, snow or particularly hazardous driving conditions forecast 3 days either side of collection day, we reserve the right to cancel the hire. You may then commute the hire to another date up to a maximum of 30 days from the original date, and are advised to have travel insurance (including UK cover) in place should you instead wish to claim for hire fees paid.

No, our vans are permitted for hire use in the UK only.

A quick read of our Terms and Conditions might be able to help, but if not and you would rather speak to us just get in touch, we'll be happy to answer any queries you have!

If you want to use your sockets in the campervan you need a hookup. Some of the campervans and motorhomes have solar but for using the sockets you require 230V. When you drive short distances you don't charge the Leisure battery enough so its best to book an electric hookup. The Engines have a smart alternator so you cant just run the engine to charge the Leisure battery. You will then only flatten the Engine's battery.