Read the Terms and Conditions associated with hiring one of our campervans.
Business: Grampian Campervan Hire (“GCH”, “we”, “us” or “our”).
Customer: The person making the booking and entering into the rental agreement (“you” or “the Hirer”).
Effective date: [10/10/2026]
Please read these Terms and Conditions carefully before booking. They explain the conditions of hire, payments, insurance, security deposits, cancellations and your responsibilities when using a GCH campervan.
By confirming a booking, you agree to the Terms and Conditions provided to you for that booking. Nothing in these Terms and Conditions removes any statutory rights you have as a consumer.
1.1. “Rental Agreement” means the booking-specific agreement confirming the Hirer, authorised drivers, vehicle, hire period, charges and other agreed details.
1.2. “Hire Period” means the dates and times stated in the Rental Agreement.
1.3. “Vehicle” means the campervan or motorhome supplied by GCH for the Hire Period, together with the equipment and accessories supplied with it.
1.4. “Booking Deposit” means the initial payment of £200 used to secure a booking.
1.5. “Security Deposit” means the refundable security amount applicable to the Vehicle, as set out in Section 8.
1.6. These Terms and Conditions, the Rental Agreement, the booking confirmation and the applicable vehicle handover and condition records form the hire contract together. Any agreed variation must be recorded in writing.
1.7. If documents conflict, the booking-specific Rental Agreement takes precedence for the particular vehicle, dates and expressly agreed charges. No document overrides mandatory statutory rights.
1.8. All prices are stated in pounds sterling (GBP).
Unless expressly stated otherwise in your booking confirmation, the hire price includes:
Any additional charge or exclusion applicable to your booking will be disclosed before your booking is confirmed.
3.1. All drivers must be aged between 25 and 79 inclusive at the time of hire and must satisfy GCH's applicable insurer requirements.
3.2. Each driver must hold a valid full driving licence for at least 24 months. Licence eligibility depends on the licence-issuing country and the insurer's current requirements.
3.3. Drivers must disclose relevant driving convictions, endorsements, accidents and motor insurance claims when requested. GCH's current eligibility criteria require no more than six penalty points, subject to insurer approval, and no more than one motor insurance claim in the previous five years. Any exception must be confirmed by GCH and, where required, the insurer before the booking is accepted.
3.4. If you or any proposed driver has had an accident or made an insurance claim within the previous five years, you must disclose the details and dates before the booking is confirmed.
3.5. You must provide the required driving licence information and any requested photo identification and proof of address. Where an old-style paper driving licence is held, additional photo identification must be provided.
3.6. GCH may request a valid DVLA driving licence check code, or equivalent verification where applicable, before departure. You must provide the information reasonably required to verify the driver's eligibility.
3.7. Additional drivers must be approved by GCH and named in the Rental Agreement before driving the Vehicle. The charge is £10 per additional driver per week, with a maximum of two additional drivers, subject to insurer approval.
3.8. Drivers holding non-UK licences must contact GCH before booking to confirm eligibility. Any additional insurance charge must be disclosed before the booking is confirmed. The applicable licence rules and charges will be recorded in the booking confirmation.
3.9. Some occupations, activities, licence histories or personal circumstances may affect eligibility under the insurer's policy. GCH will inform you of any applicable restriction before confirming the booking where reasonably practicable.
3.10. You must provide accurate and complete information. If material information is incorrect or omitted, GCH may need to refuse handover, cancel the booking or contact the insurer. Any cancellation or refund will be dealt with under these Terms and Conditions and applicable law.
4.1. GCH provides motor insurance for drivers who have been approved and named in the Rental Agreement, subject to the actual insurance policy.
4.2. The standard insurance excess depends on the Vehicle booked:
The applicable excess will be confirmed in the booking documentation. Any age-related or other variation required by the insurer must be disclosed before the booking is confirmed.
4.3. The excess is the amount for which the Hirer may be responsible under the applicable insurance arrangements following a covered incident. The excess does not automatically cap liability for every type of loss or damage; any liability beyond the excess must be assessed under the Rental Agreement, the insurance policy and applicable law.
4.4. The insurance does not cover the Hirer's personal belongings. Personal travel insurance may be appropriate.
4.5. Damage to tyres, wheels, windows, windscreens or other excluded items may not be covered by the motor insurance policy. The Hirer may be responsible for reasonable repair or replacement costs where the damage is attributable to the Hirer or another person for whom the Hirer is legally responsible, subject to applicable law.
4.6. Leaving the ignition keys in or on an unattended Vehicle, allowing an unauthorised driver to drive, or using the Vehicle contrary to the insurance policy may affect insurance cover. The consequences depend on the actual policy and circumstances. GCH will not represent that insurance is automatically invalidated unless that is supported by the applicable policy and law.
4.7. You must not make a false or misleading declaration about driving convictions, accidents, claims history or driver eligibility. If an incorrect declaration affects insurance cover, GCH may seek recovery of losses for which you are legally responsible. Any such claim must be supported by evidence and will be subject to the policy, causation, applicable law and any relevant consumer protections.
4.8. If the Vehicle is stolen, you must promptly notify GCH and the police, provide the keys and all relevant information, and cooperate with reasonable insurance enquiries.
4.9. GCH may not be able to provide cover for every type of driver, journey or use. You must check the insurance information supplied for your particular booking before departure.
5.1. You must drive and use the Vehicle carefully, lawfully and in accordance with its operating instructions.
5.2. The Vehicle must not be:
5.3. The Vehicle must be locked when unattended, and the keys must be kept secure.
5.4. You must follow the vehicle handbook and any reasonable safety instructions provided by GCH. Check tyre pressures, fluid levels and warning lights as instructed.
5.5. Do not attempt repairs without GCH's authorisation, except where reasonably necessary to protect people or prevent further damage.
5.6. You must not dry wet clothing or other wet items in a way that damages the Vehicle, and must use any cleaning products provided in accordance with the instructions.
5.7. You are responsible for fines and penalties arising from your own driving or use of the Vehicle, subject to applicable law and the procedures in Section 12.
6.1. Standard collection time is from 10:00 and standard return time is by 15:00, unless a different time is agreed in writing.
6.2. Please allow approximately one hour at collection for documentation, vehicle familiarisation and handover. Please allow similar time for the return inspection.
6.3. The Vehicle must be returned to the agreed location on the agreed date and by the agreed time.
6.4. At collection, you should inspect the Vehicle and ensure that existing damage, equipment, fuel level and condition are recorded in the handover documents. Please raise any discrepancy before departure.
6.5. At return, GCH will inspect the Vehicle and record any apparent damage, missing items, fuel shortage or cleaning issues. Where reasonably practicable, the inspection will be carried out with you present.
6.6. The Vehicle must be returned in substantially the same condition as at collection, allowing for fair wear and tear, and with all supplied equipment and accessories.
6.7. If you expect to be late, contact GCH as soon as possible. You must not assume that an extension has been approved unless GCH confirms it.
6.8. Unauthorised late return may incur a charge of £10 per 30-minute period, subject to the charging terms disclosed before booking and applicable law. GCH will consider the circumstances of a delay and will not impose a charge where prohibited by law.
6.9. If you fail to return the Vehicle or cannot be contacted, GCH may take reasonable and lawful steps to recover its property and protect its interests.
6.10. Any agreed change to the return time or location may incur an additional charge, which will be confirmed before the change is accepted.
7.1. The hire price includes 24-hour UK breakdown and roadside assistance, subject to the breakdown provider's terms and exclusions.
7.2. You must notify GCH promptly if a warning light appears, a mechanical fault develops or the Vehicle breaks down. Stop in a safe place where necessary and follow the handbook, breakdown provider's instructions and applicable road-safety requirements.
7.3. Breakdown cover may exclude charges arising from misuse or driver error, including running out of fuel, using the wrong fuel, lost or locked-in keys, flat batteries caused by incorrect use, damaged tyres, non-mechanical faults, leaving the Vehicle unattended when assistance arrives, or becoming stuck off a public or formed road.
7.4. You must not arrange repairs or recovery at your own expense without GCH's approval, except where immediate action is reasonably necessary to protect people or prevent further damage. Keep receipts and evidence for any emergency expenditure.
7.5. If the Vehicle cannot be used because of a mechanical fault not caused by you, GCH will consider appropriate arrangements for repair, recovery, a substitute Vehicle where available, or a refund for the period during which the Vehicle could not reasonably be used. Any remedy will depend on the circumstances and applicable law.
7.6. GCH cannot guarantee a substitute Vehicle. Availability, location, the nature of the fault and the remaining hire period may affect whether one can be provided.
7.7. GCH will not be responsible for every additional expense arising from a breakdown or accident. However, nothing in these Terms and Conditions excludes or restricts liability or remedies that cannot lawfully be excluded or restricted.
7.8. In the event of an accident:
7.9. You must cooperate with reasonable enquiries and provide accurate information relating to any accident, damage, theft or insurance claim.
8.1. A refundable Security Deposit is required for each hire period. The applicable amount is:
The amount applicable to your booking will be confirmed before the booking is finalised.
8.2. The Security Deposit is intended to secure payment of amounts properly due under the hire contract, including applicable insurance excesses, damage, missing equipment, cleaning charges, fuel shortages and other expressly agreed charges.
8.3. You must provide an accepted payment card and complete the required security deposit or pre-authorisation process before collection. The method, timing and amount of any card authorisation will be explained before it is taken.
8.4. GCH may deduct amounts properly due under these Terms and Conditions from the Security Deposit. If the Security Deposit is insufficient, GCH may seek payment of any additional amount for which you are legally responsible.
8.5. GCH will provide an explanation of deductions and, where relevant, supporting evidence such as photographs, inspection records, invoices or a reasonable cost calculation.
8.6. Any undisputed balance will be released or refunded as soon as reasonably practicable after the return inspection and any necessary checks. Your payment provider may take additional time to release a card pre-authorisation.
8.7. If a charge is disputed, contact GCH using the details in Section 17. GCH will review the evidence and explain its decision. You retain any applicable statutory rights.
8.8. A Security Deposit does not limit liability for all possible losses, nor does it give GCH an unrestricted right to charge a card for unspecified expenses.
8.9. GCH may require a different Security Deposit for particular events or hire periods only where the amount and reason are disclosed before the booking is confirmed or the customer agrees to the variation.
9.1. The Vehicle must be returned with the interior reasonably clean, including the cooking appliances, utensils and toilet where fitted. All supplied equipment must be returned in clean and working order, allowing for fair wear and tear.
9.2. A cleaning charge of £75 may apply if the Vehicle is returned in a condition requiring cleaning beyond the normal turnaround cleaning included in the hire price. GCH will consider the condition of the Vehicle and the work reasonably required.
9.3. Smoking and vaping are prohibited inside all GCH campervans. A proposed charge of £800 may apply where smoking or vaping causes a need for specialist cleaning, odour removal or other reasonable remedial work. The charge and its basis must be clearly disclosed before booking; it must not operate as an automatic penalty unrelated to the circumstances or applicable law.
9.4. Only Vehicles expressly identified as pet-friendly may be used to transport pets. Pets must not be taken into other Vehicles without GCH's prior written permission.
9.5. A proposed charge of £800 may apply where a pet is taken into a Vehicle that is not designated pet-friendly and reasonable additional cleaning or remediation is required. GCH will consider the circumstances and the reasonable basis for the charge.
9.6. A full tank of diesel will be supplied at the start of the hire. You must return the Vehicle with a full tank.
9.7. If the Vehicle is returned without a full tank, GCH may charge the reasonable cost of refuelling and any clearly disclosed, fair service charge. The proposed charge for failure to refuel is £120, but it should only be applied where its basis has been disclosed before booking and it is fair and lawful in the circumstances.
9.8. GCH will explain any cleaning, smoking, pet or fuel charge applied and provide supporting evidence where appropriate.
10.1. Bookings may be made through the GCH website, by telephone or by email.
10.2. GCH will provide the relevant booking details and these Terms and Conditions before the booking is confirmed. You should read them and ask any questions before making payment.
10.3. A booking is confirmed when GCH has accepted the booking, received the completed booking information and received the cleared Booking Deposit, subject to any different written arrangement confirmed by GCH.
10.4. The Booking Deposit is £200 and is due within seven days of the invoice date unless a different deadline is agreed in writing.
10.5. If the Booking Deposit is not received by the stated deadline, GCH may notify you that the booking will be cancelled. Any cancellation and refund will be dealt with fairly and in accordance with applicable law.
10.6. Once the booking is confirmed, GCH will issue an invoice for the remaining balance.
10.7. The remaining hire price must be paid at least six weeks before the start of the Hire Period.
10.8. If the booking is made less than six weeks before departure, the full hire price is payable within seven days of the invoice date, or before departure if earlier, as stated in the booking confirmation.
10.9. The Vehicle will not be released until the required hire price and Security Deposit arrangements have been completed.
10.10. GCH currently accepts payment by bank transfer (BACS). Any additional accepted payment methods will be confirmed at booking.
10.11. The Booking Deposit is taken towards securing the reservation. Its treatment if you cancel is set out in Section 11. It is not the same as the refundable Security Deposit.
11.1. Cancellation by the Hirer
If you need to cancel, notify GCH in writing as soon as possible. The proposed cancellation schedule is:
The applicable charge will be assessed against the circumstances, the contract and applicable consumer law. GCH will not retain amounts that it is not legally entitled to retain. Any sums already paid will be credited against the applicable cancellation charge, and any excess will be refunded.
The cancellation schedule must be reviewed against GCH's reasonably foreseeable losses, opportunities to rehire the Vehicle and actual cancellation practices before publication.
11.2. Changes requested by the Hirer
Requests to change dates, the Vehicle, collection or return arrangements must be made as early as possible. Changes are subject to availability and written agreement. GCH will explain any price difference or reasonable additional charge before you agree to the change.
11.3. Cancellation by GCH before collection
GCH may cancel or refuse handover where there is a legitimate reason, including where:
Where GCH cancels a confirmed booking and you are not responsible for the cancellation, GCH will refund the payments made for the affected hire. Where appropriate, GCH may offer an alternative Vehicle or dates, but you are not required to accept an alternative unless agreed.
Nothing in this section limits any further remedy you may have under applicable law.
11.4. Events outside GCH's control
If an exceptional event outside GCH's reasonable control prevents the hire from proceeding, GCH will contact you as soon as reasonably practicable and discuss available options, including rescheduling or a refund where appropriate. This provision does not automatically remove either party's statutory rights or payment obligations.
12.1. You are responsible for road traffic offences and other penalties arising from your use of the Vehicle during the Hire Period, to the extent that you are legally responsible.
12.2. If GCH receives a penalty notice relating to the Hire Period, GCH may provide the relevant authority with the information reasonably required to identify the Hirer or driver, where permitted or required by law.
12.3. GCH may charge an administration fee of £50 per infringement where this has been disclosed before booking and is fair and proportionate to the work involved. GCH will explain the charge and distinguish it from the underlying fine or penalty.
12.4. You remain responsible for penalties or notices received after the Hire Period where they relate to your use of the Vehicle during the Hire Period.
12.5. GCH will provide reasonable information about any notice or administration charge on request, subject to applicable legal restrictions.
13.1. GCH will provide the Vehicle in a condition that meets its applicable legal obligations and the agreed description, subject to the Rental Agreement.
13.2. GCH will take reasonable steps to maintain the Vehicle and arrange the services included in the hire price.
13.3. GCH is not responsible for loss or damage caused by the Hirer's breach of the agreement, misuse of the Vehicle or unlawful conduct, to the extent that the law permits responsibility to be allocated in this way.
13.4. GCH is not automatically responsible for every additional expense arising from accidents, breakdowns, delays or other events. Any claim will be considered in accordance with the agreement and applicable law.
13.5. Nothing in these Terms and Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.
13.6. Nothing in these Terms and Conditions excludes or restricts your statutory rights or remedies relating to the hire of goods or the provision of services.
14.1. GCH may provide parking for one customer vehicle during the Hire Period, subject to availability and prior agreement.
14.2. Please remove valuables and lock your vehicle. GCH does not undertake to provide security or surveillance unless expressly agreed.
14.3. GCH's liability for loss of or damage to a customer's parked vehicle or its contents will be determined by applicable law. Nothing in this section excludes liability that cannot lawfully be excluded.
15.1. GCH collects and uses personal information reasonably necessary to manage bookings, verify driver eligibility, administer the hire, process payments, manage deposits, arrange insurance and breakdown assistance, deal with incidents and meet legal obligations.
15.2. Information may include your name, contact details, address, driving licence information, booking records, payment status and relevant information about accidents, claims or penalties.
15.3. GCH may share relevant information with insurers, breakdown providers, payment processors, service providers, legal advisers and public authorities where necessary and lawful.
15.4. GCH will not sell customers' personal data. Any sharing with service providers will be limited to what is reasonably required for the relevant purpose or required by law.
15.5. GCH will handle personal information in accordance with applicable data protection law. A separate Privacy Notice will explain the lawful bases for processing, retention periods, customer rights, contact details and how to raise a data protection concern.
15.6. Payment card information must be handled securely. GCH will not retain card security codes (CVV/CVC) after authorisation. Any card pre-authorisation or subsequent charge must be handled through an appropriate secure process.
15.7. You may contact GCH using the details in Section 17 to request information about the handling of your personal data or to exercise applicable data protection rights.
16.1. If you have a problem during the Hire Period, contact GCH as soon as reasonably practicable on 07799 304868.
16.2. Report faults, damage or other concerns promptly so that GCH has a reasonable opportunity to investigate and address them.
16.3. If a complaint remains unresolved after the Vehicle is returned, please send details in writing to the email or postal address in Section 17. GCH asks customers to do this within 14 working days where possible to help with investigation. This request does not remove any statutory rights or legal time limits.
16.4. GCH will review the complaint fairly and respond within a reasonable period. Please include your booking reference, the relevant dates and any supporting photographs or documents.
16.5. Both parties should make reasonable efforts to resolve disputes directly before considering formal legal proceedings.
Grampian Campervan Hire
Contact telephone: 07799 304868
Email: mieke@grampiancampervanhire.co.uk
Postal address:
Mieke Guijt
Grampian Campervan Hire
Muirs of Seggieden
Kennethmont,
Huntly
Aberdeenshire
AB54 4NU
United Kingdom
18.1. Neither party will be responsible for a failure to perform an obligation to the extent that it is caused by an exceptional event outside that party's reasonable control and could not reasonably have been avoided or overcome.
18.2. Such events may include severe natural disasters, certain government restrictions, serious public emergencies or other events that make performance impossible or unlawful.
18.3. The affected party must notify the other as soon as reasonably practicable and take reasonable steps to reduce the impact.
18.4. This section does not automatically entitle GCH to retain all payments or remove a customer's statutory rights. Refunds, rescheduling and other remedies will be determined by the circumstances, the contract and applicable law.
19.1. GCH may update these Terms and Conditions for future bookings.
19.2. The version supplied to you when your booking is confirmed will apply to that booking unless a change is agreed by both parties or otherwise permitted by the contract and applicable law.
19.3. GCH will not make a material change to an existing confirmed booking merely by publishing an updated version of these Terms and Conditions.
19.4. Any agreed change to an existing booking will be communicated clearly and recorded in writing. Nothing in this section removes any statutory rights.
20.1. These Terms and Conditions are governed by Scots law, subject to any mandatory consumer protection rules that apply.
20.2. Any dispute may be brought before a court with jurisdiction under the applicable legal rules. Nothing in this section prevents a consumer from exercising any mandatory right to bring proceedings in a competent court.
21.1. If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
21.2. A failure or delay by GCH in exercising a contractual right does not automatically mean that the right has been waived.
21.3. These Terms and Conditions should be read together with the booking confirmation, Rental Agreement, vehicle-specific insurance information and handover records.
21.4. Nothing in this agreement excludes, restricts or replaces any consumer right or remedy that cannot lawfully be excluded, restricted or replaced.
We now offer a convenient booking system for renting our campervans. To reserve your campervan, simply use our online booking system. You like to book a campervan last minute? Please contact us! Even when showing grey we might have a few available!
Fully stocked up with everything you need to explore in comfort, and it's all included in the price. Your friendly hosts are also on hand to provide advice and travel tips to the make the most of your holiday.
Got a query about hiring one of our campervans? Our Frequently Asked Questions section can help!
Ready to hit the road and discover the beauty of Scotland or beyond? Take a look at our range of campervans and choose the best one to suit your travel needs and get those travel dates in the diary!
